Last updated: April 2026
Fullpower Electrics respects your privacy. This statement explains how we handle personal information in Australia in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.
Who we are
Fullpower Electrics (electrical contractor registration EC 004175) operates this website and provides electrical and solar services. Our contact details are on our Contact page. For privacy-related questions or requests, you may contact us using the same details, including fullpower.reception@fullpower.com.au.
What is personal information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not true and whether recorded in a material form or not.
Kinds of personal information we collect
Depending on how you deal with us, we may collect:
- Identity and contact details (for example name, phone number, email address, postal or site address)
- Enquiry and job-related information you provide (for example details of your property, scope of work, communications with us)
- Technical information when you use our website (for example IP address, browser type, pages visited, date and time of access), including through cookies and similar technologies where used
We do not routinely collect sensitive information (such as health information). If we ever need to, we will only collect it where the law allows and, where required, with your consent.
How we collect personal information
We collect personal information when you:
- Contact us by phone, email, in person or via our website
- Request a quote, service or information from us
- Otherwise provide information to us in the course of our business
Where reasonable and practicable, we collect personal information directly from you. We may also collect information from third parties where you consent or where it is otherwise lawful (for example a referrer or supplier assisting with your job).
Why we collect, hold, use and disclose personal information
We handle personal information to:
- Respond to enquiries and provide quotes and services
- Manage accounts, contracts, invoicing and payments
- Communicate with you about your job or our services
- Operate, maintain and improve our website and business operations
- Comply with legal and regulatory obligations
- Protect our lawful interests (for example safety, fraud prevention, dispute resolution)
If we use or disclose personal information for a purpose that is not reasonably expected, we will do so only as the APPs permit (for example where you consent or the law requires it).
Cookies and analytics
Our website may use cookies or similar technologies to remember preferences and to understand how the site is used. You can control cookies through your browser settings. If we use third-party analytics or similar services, we aim to configure them in line with reasonable expectations and applicable law.
Disclosure of personal information
We may disclose personal information to:
- Service providers who assist us (for example IT, hosting, email, professional advisers) where reasonably required for the purposes above
- Regulators, insurers or others where required or authorised by law
- Other parties where you consent
Overseas disclosure
Some of our service providers may store or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure overseas recipients handle it in accordance with the APPs, except where an exception under the Privacy Act applies.
Direct marketing
We may use your contact details to send promotional material about our services where permitted by law. You may opt out at any time by contacting us or using any unsubscribe facility we provide.
Quality and security
We take reasonable steps to ensure the personal information we hold is accurate, up to date and complete, and to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Access and correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. In some cases we may refuse access or correction as allowed by the Privacy Act; if we do, we will explain why and how you may complain.
Complaints
If you believe we have mishandled your personal information, please contact us first using the details above. We will acknowledge your complaint and work with you to resolve it.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). The OAIC's website is www.oaic.gov.au.
Changes
We may update this privacy statement from time to time. The current version will be published on this page with an updated “Last updated” date.